PREAMBLE

These General Conditions of Sale and Use of authority for the purchase of products made remotely via computer network on the site www.ugopoggifirenze.icom belonging to Ugo Poggi s.a.s. di Grazia Lombardi Poggi & C. , based in Florence, Via Strozzi 26r 50123 , tax code : VAT 00588690487 [email protected]
Any purchases will be governed by the provisions of the Legislative Decree 185/99, D. Decree 206/05 and the information direct to the conclusion of the contract shall be subject to the article 12 of Legislative Decree no. 70/03 and, as regards the protection of confidentiality, will be subject to the rules under LD. 196/03 (privacy).
The General Conditions of Sale may be modified at any time, subject to the right of withdrawal of the user.
Any changes and/ or new terms will be effective from the date of publication on the site.
The General Conditions applicable are those in force on the date of submission of the purchase order.
These conditions do not govern the sale of products and/ or the provision of services by anyone other than Ugo Poggi that are present on the site through links, banners or other hypertext links.
Before you enter into commercial transactions with these entities is necessary for the user to verify their conditions of sale.
Ugo Poggi is not responsible in any way for the provision of services and / or sale of products by these entities, nor for the contents of their websites, including any errors and/ or omissions and/ or violations of law by the themselves.
Ugo Poggi reserves the right to reject, in its sole discretion, the inclusion of a user. Ugo Poggi also reserves the right not to accept orders by any person, that are in some way anomalous for, but not limited to, amount, frequency, mode…

CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE TERMS AND CONDITIONS OF SALE

Before the conclusion of a contract of sale it is necessary to register with the Site, entering your name, surname, email address and password (the “login credentials”) and to approve the General Conditions of Sale.
The non-acceptance of the General Conditions of Sale makes it impossible to register for the site and to make purchases from Ugo Poggi . Registration on the site is free.Registration will be confirmed by email sent to the address provided by the user. The login credentials should be used only by the user and can not be sold to third parties. The user will deem Ugo Poggi harmless from all liability, penalties arising and/ or in any way connected to the breach by the User of the rules on registration to the Site.
The user is the solely responsible for the access to the Site by the Credentials Registered and shall be directly responsible for any damage or injury caused to Ugo Poggi or third parties from improper use, loss, misappropriation by others or by the failure to protect the confidentiality of the Credentials Registration.
All transactions made through the Credentials Registered considered to be carried by the customer to whom the credentials refer to.
The contracts for the sale of products on the site www.ugopoggifirenze.com shall be deemed concluded at the time of the purchase order in electronic form, shall be sent electronically by the customer in Ugo Poggi following the instructions that appear in time on the site and the latter accepts it by sending to the email address provided, a confirmation email containing a link with which to access a summary of the General Conditions, the information relating to the characteristics of the product purchased, detailed indication of the price, the means of payment used, the procedures for the exercise of the right of withdrawal, shipping costs and any additional costs.
The customer, by electronic transmission of purchase order, declares to have read and to have accepted these terms and conditions of the contract and agrees to observe and abide in its dealings with Ugo Poggi .

PERSONAL DATA

Ugo Poggi pursuant to art. 13 of Legislative Decree 196/2003 informs that the personal data, records and tax acquired verbally in reference to commercial relations, provided directly by the interested parties, or otherwise acquired in the activity of the company, will be treated in compliance with and for the purposes mentioned above, including the obligations of confidentiality under these. In relation to these rights may be exercised under Article 7 Legislative Decree no. 196/2003.

CUSTOMER OBLIGATIONS

The Customer is required, before submitting the purchase order, to carefully read these general conditions of sale. The submission of the purchase order implies their full knowledge and acceptance. Once the purchase process online is complete, the customer must print and keep these Terms and Conditions of contract, having already examined and accepted during the phase of concluding the transaction.

METHOD OF PURCHASE

The offers advertised on the Site are available for a limited length of time and with a limited quantity of products. The date of validity of the tenders is indicated on the Site. All prices on the Site are quoted in Euros and are inclusive of tax. This amount will be shown separately for each product on the order form and the order confirmation email. The products will remain the property of Ugo Poggi until full payment of the purchase price and expenses are made by the customer. Ugo Poggi shall proceed with the purchase order only after receiving confirmation of authorization to pay the total amount due as indicated in the order. The customer buys the product, the characteristics of which are described online in the relevent descriptive and technical pages, in addition to the cost of delivery as specified on the site. Prior to the order of purchase the unit cost of each product chosen, the total cost when purchasing various products and the cost of delivery is summarised. After submitting a purchase order, the customer will receive from Ugo Poggi an email stating confirmation of receipt of the order and containing the information about the main characteristics of the goods purchased, detailed indication of the price, delivery costs, applicable taxes and means of payment and with a reference to the general conditions of the contract and the information about the existence of the right of withdrawal, to the terms and conditions of its use appear on the site.

PAYMENT

The customer can make the due payment by credit card or bank transfer. Buru Buru accepts the following credit cards: VISA, MASTERCARD, JCB,DINERS, AMERICAN EXPRESS. The customer may use the PayPal payment process, to ensure the confidentiality of the data provided. On the occasion of the first purchase,  the customer will be asked to communicate the data for the header of the receipt. If the invoice is considered necessary, the customer is required to communicate it during the purchasing process. In the event of non-payment, Ugo Poggi will charge the relating cost of the unsolved management to the customer and will refuse the related purchase order, notifying it via email.

DELIVERY OF THE PRODUCTS

The purchased goods are delivered by courier to the address specified by the customer when placing the order online. The user is responsible for the shipping address provided. Any specific requirements should be proposed to Ugo Poggi by the customer. In case of refusal of delivery due to force majeure Ugo Poggi will contact the customers via email to inform them for the delay of the delivery. Ugo Poggi will not be held responsible for any delays caused by acts of third parties and/ or force majeure. In the case of non-delivery due to the absence of the recipient, at the address indicated when ordered by the customer, the courier will leave a card to certify the delivery attempt. The alert will contain the data that customer may use to contact the courier and set a date for the second delivery attempt or to find out the address of the nearest UPS branch office or arrange a pick up from a UPS Point. If, within three days, the recipient has not contact UPS in any way to define a method of collection or delivery, the parcel will remain in storage with the courier for 30 days. For this period the customer will be required to pay the carrier a payment of a flat rate daily expense. If no action is taken during the period of storage the product will be returned and the contract will be terminated. Ugo Poggi will reimburse the sum paid by the client, net of the costs of delivery of the product, the costs of keeping and any other expenses incurred.

LEGAL GUARANTEE OF CONFORMITY AND DEFECTIVE PRODUCTS

The products sold on the Site are covered by the Legal guarantee provided for in article 128 to 135 in compliance with the Consumer Code, this warranty is reserved to consumers. The description of the products offered on the Site is that which suppliers, under their own responsibility, communicated to Ugo Poggi. The images and colours of the products published on the Site may differ from the actual colors due to the local settings of the systems and/ or tools used for display.
Ugo Poggi is not responsible for the mismatch between the product published on the site and one ordered, in case of the mismatch resulting from errors attributable to the supplier of the description and of which Ugo Poggi was not aware and could not be using the normal diligence.
Ugo Poggi is liable to the consumer for any lack of conformity which exists at the time of delivery of the product and which becomes apparent within two years of that delivery. The defect must be notified in Ugo Poggi, under penalty of forfeiture of collateral, within two months from the date on which it was discovered by sending an e-mail to the following address:  [email protected] .
In case of lack of conformity of the products purchased respect to the publication on the Site, the user has the right to the repairing or replacement of the product at no additional charge, if it is possible in relation to the number of products still available, unless the replacement or repair is excessively costly for the seller, in relation to the value of the property, in the absence of lack of conformity. Alternatively, the user has the right to terminate the contract or to a reduced the price. Unless proven otherwise, it is assumed that the lack of conformity which becomes apparent within six months after the delivery of the product, already existed on that date, unless this hypothesis is incompatible with the nature of the product or the nature of the lack of conformity. To take advantage of the Guarantee Law, the user must provide proof of the date of purchase and delivery. Items that are excluded from the Legal Warranty products repaired, are those modified or altered in any way by the user. Also excluded from the scope of the Legal Warranty failures, malfunctions or defects caused by other accidental events or responsibility, or from use of the product not in accordance with its intended use and/ or with the applicable documentation sheet attached to the product, if any, or the instructions for use of to the same. The guarantees related to conventional products sold are those provided by the manufacturer.

THE RIGHT OF WITHDRAWAL

Products purchased on the Site are subject to the regulations on the sale of consumer goods. The consumer has the right to exercise the withdrawal right pursuant to art. 5 of Legislative Decree n. 185, May 22 1999. In particular, the consumer is entitled to withdraw from any contract with Ugo Poggi, without any penalty and without specifying the reason within the term of 10 (ten) working days from the receipt of the goods. Within the aforementioned period, the withdrawal may be anticipated by fax or email to the following email address [email protected]  provided that the notice of withdrawal is then confirmed by registered letter with acknowledgment of receipt within 40 hours subsequent. The user must in addition initiate the delivery using a carrier of his or her option and expense, within 10 working days from the date of receipt of the goods, products purchased, properly packed in their original packaging, complete with all the accessories. The package must enclose a copy of the order confirmation. Ugo Poggi is liable to the customer for defects of conformity existing at the time of delivery. If the right of withdrawal is exercised by the customer in accordance with the provisions of this clause, Ugo Poggi is obliged to reimburse the sums paid by the customer. In particular, Ugo Poggi will proceed free to the transmission of the re-credit on the cost of the goods delivered inclusive of shipping charges within 30 (thirty) days from the date on which it became aware of the right of withdrawal by the customer. This operation is performed by the bank issuing the credit card used for the payment or crediting the sum to the bank account indicated by the customer. Ugo Poggi reserves the right to reject any returned product in ways other than those specified above. Pursuant to art. 5 paragraph 3 of the Decree, the customer may not exercise the right of withdrawal in the case of the sale of customized products.

EXPRESS CANCELLATION CLAUSE

In the event of non-payment of all or part of the purchase price of the asset, Ugo Poggi reserves the right to declare pursuant to art. 1456 of the Civil Code, this agreement may be terminated by sending written notice to the customer’s email.

CLAIMS

For any claim or clarification, the customer must send an email to [email protected]. The customer will be contacted for clarification within 3 working days from the request.

APPLICABLE LAW AND JURISDICTION

This contract is governed by Italian law. The exclusive jurisdiction and venue for any legal action brought by Purchaser under this warranty or any further legal guarantees will be at the court of Florence. In case of victory of Ugo Poggi in an action, the plaintiff must reimburse Ugo Poggi expenses, including attorneys’ fees and court costs incurred by Ugo Poggi for its defense.

REFERENCE

Although not specifically provided in this agreement, the rules of Italian law apply.

CONTENTS OF THE SITE AND OWNERSHIP RIGHTS’ INTELLECTUAL PROPERTY

The contents of Ugo Poggi, such as (but not limited to), works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material, in any format, published on the Site; including menus, web pages, graphics, colors, schemes, tools, fonts and web design, diagrams, layouts, methods, processes, functions and software, are protected by copyright and any other intellectual property right of Ugo Poggi and other rights holders. It is forbidden the production, editing, duplication, copying, distribution, sale, or otherwise exploited for imaging and Website content unless previously authorized by Ugo Poggi. It is also forbidden to use the contents of the Website for commercial purposes and/ or advertising.
All other distinctive products that distinguish the products sold on the Site are registered trademarks of their respective owners and are used by Ugo Poggi under license, for the sole purpose of distinguishing, describing and advertising its products on the Site. Any use of the above mentioned, not in accordance with the law and as unauthorized access is prohibited. It is in no way permitted to use any distinguishing marks on the Site to take advantage of the distinctive character or the reputation of these or to be detrimental to them and their owners.
In no circumstances may the user alter, change, modify or adapt the website, or the materials made available by Ugo Poggi.

Delivery Nations

Whole World
Delivery is carried out by fast and reliable couriers, carefully selected based on the volume of products to be delivered and the geographic location, such as for example UPS, BRT, LUNIC.

Delivery Nations

In Italy delivery is free for orders over 500€ excluding the purchase of a voluminous product. Abroad delivery is free for orders over 1500€ excluding the purchase of a voluminous product. Generally delivery costs change depending on volumetric weight of the purchased product, that is weight and size of the product suitably packaged. If you want you can require the delivery to the floor supporting an additional cost.

Time of Delivery

We deliver promptly all purchased products through fast and efficient couriers. You can find our scheduled time of delivery on the website www.ugopoggifirenze.com on the page describing the product and on the confirmation of your order. Remember that delivery times are an approximation and although parcels are usually received within the predicted time frame we are unable to guarantee commitment of compliance.

For deliveries in Calabria, Sicily, Sardinia, the smaller islands and in remote areas it is scheduled for delivery in one day more than indicative reported on the website.

Delivery Options

The courier normally delivers from 9:00 until 18:00, Monday to Friday at street level, without notice with exception of shipping voluminous products. In the case of non-delivery to the address indicated in the order due to the absence of the recipient, the courier will leave a notice to certify the delivery attempt. In case of non-delivery to the address indicated in the order due to the absence of the recipient, the courier will leave a notice to certify the delivery attempt. arrange to collect the package from another branch. If the person receiving notification has failed to recontact the courier to confirm a method of pickup or delivery within three days, the parcel will remain in their storage for 30 days. If no action is taken during the period of storage the product will be returned to the sender and the arrangement will be terminated. Ugo Poggi will reimburse the sum paid by the client, net of the costs of delivery for product, the costs of storage and any other expenses incurred.

Order Status

As soon as the delivery is activated you will receive a confirmation email. Excluding voluminous product, when shipped you will receive from us or directly by the courier communication of shipment number used to check the delivery status of your package. You can check where is your parcel from the indicated courier’s website.

On delivery check that the packaging is intact: if you see some demage you can contest them by putting reserves control reasoned written (eg. “Packaging broken”, “Packaging crushed”). Only by fulfilling this procedure you will activate the refund procedure.

Delivery Address

If the delivery address given is different from that specified when confirming the order, please verify that it is correct in its entirety to avoid disappointment. Remember for communication purposes it is essential for you to inform us of your telephone number so we are able to contact you in case of delivery problems. If you think you might not be home at the time of delivery, you can enter the address of the place where you work instead of your home or that of a willing neighbor who is sure to be home.

Missing Package

If you do not receive the goods within one week after the confirmation of dispatch, please contact our customer service team by sending an email to [email protected].

INFORMATION RETURN PACKAGE WITH UGO POGGI

About Ugo Poggi. Returns are easy and you are entitled to terminate the contract without giving any reason and without penalty within 14 days from the day on which you or a third part , other than the carrier and designated by you, acquires physical possession of the last good from the delivery of the product. Only the shipping costs will be your responsibility.
To exercise the right of withdrawal, you must inform us at Ugo Poggi s.a.s. Di Grazia Lombardi Poggi & C. , Via Strozzi 26 r 50123 Firenze,
tel 0039-(0)55216741 mail [email protected], of your decision to withdraw from this contract by using an explicit declaration (e.g. letter sent by post, fax or mail electronic) containing directions on the product and the order number. For this purpose you can use the withdrawal form at the bottom of this page.

Within 14 days of such communication, you can arrange to return the product to the following address:

Ugo Poggi Via dei Giacomini 1R 50123 Firenze
Tel: 0039(0)552396213

Reference: Ugo Poggi inside the packaging you will need to place a copy of the order confirmation, receipt for mails to order made useful in tracing the return destination.

If you back off from the purchase contract, you will be refunded any payments you have made on our behalf, including the cost of delivery (except for the additional costs arising from your eventual choice of a type of delivery other than the least expensive type of We offer standard delivery), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. Such refunds will be made using the same means of payment you used for the initial transaction, unless expressly agreed otherwise; in any case, you will not have to incur any costs as a result of this reimbursement.

The refund can be suspended until receipt of the goods. You are only responsible for the diminished value of the goods resulting from the handling of goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
In case of use of the right of withdrawal for only part of the order, only the price of the products returned will be refunded In case of partial withdrawal of the order, the customer who benefited during the initial order of shipping for you passing a minimum order, you’ll be charged shipping costs corresponding to the order if it is of lower value than the minimum purchase required to get free shipping.
It is useful to know that on Ugo Poggi you can buy some products tailored with unique features, which you cannot exercise the right of withdrawal. For more information read the terms

Payment methods

Credit card and prepaid rechargeable

You can pay orders with major credit cards and reloadable cards VISA, MASTERCARD, JCB, DINERS Club, AMERICAN EXPRESS through the secure payment system PayPal. Your credit card information is transferred safely through Secure Sockets Layer (SSL) technology.

PayPal
You can also pay , in complete safety , through PayPal Secure Sockets Layer (SSL) technology, which ensures that no one can in any way read the information asked via the internet. UGO Poggi does not treat or maintain your card details.

Bank Transfer
You can also pay by bank transfer via your internet banking or directly from your branch. You only have to run a transfer the amount specified in the order confirmation on the following bank account:
IBAN: IT77R0616002899100000014565
Cassa di Risparmio Firenze
Payable to Ugo Poggi , limited partnership company of Grazia Lombardi Poggi & C.